Items for sale and availability
Products related to wedding and baptism, are available through our online store www.rogoti.gr, such as bonbons, oilcloths, baby clothes, etc. The main features are listed in the detailed description of the product by clicking on our website. High resolution photos have also been placed from different angles when necessary and with the ability to zoom in order for the product to be highlighted as best as possible and on the other hand for the potential buyer to fully understand it. The possibility that the products for sale do not correspond exactly to the fabrics in terms of images and colors, is subject to the browser and the user’s screen resolution features.
For each species is usually mentioned:
The dimensions and features as well as its unit price.
Some products are in stock with immediate availability. Most products require an order and a waiting time, for which the customer is informed by phone and further consultation is made to place the order as a backorder or to cancel it. Our company is not responsible if a code is removed without warning by the supplier.
(For more details, see Changes and Returns).
All products are accompanied by the original label of the manufacturer.
The prices are displayed including 24% VAT and are subject to change at any time without notice. The listed prices do not include the shipping cost.
Issuance of a document
Your order must be accompanied by a retail receipt
Our company offers you the opportunity to cancel an order that has already been registered.
This can be done in the following ways:
• Sending an email to email@example.com with the subject “Order cancellation” by filling in the order number.
• By phone at 2310 429525. The cancellation of an order can be done within 24 hours.
After the above time point no cancellation will be accepted.
Change – return of products
Our company does everything to ensure that the customer is absolutely satisfied from his purchase.
In case the customer wishes to change-return the product he has received, he must within 14 working days from the date he received his purchase:
• To send by email to firstname.lastname@example.org the change request with the subject “Application to change the order” “by filling in its number.
• Call 2310 429525
• Fax the change request to 2310429252.
Changes-returns of products beyond these days will be accepted only upon request.
Conditions of changes-returns
Our company pays attention to the quality of the sent product and is not responsible for any defects of the products it supplies to its customers.
The customer has the right to return or change the product in case:
• The product does not satisfy him
• It is defective
• The product shipped is not the one he ordered.
In all the above cases the customer can change or return the product following the procedure mentioned in the paragraph “Change or return of products” and necessary condition on that:
• The product package is not damaged.
• The product has not been removed from its original packaging, including accessories, labels, etc.
• The product is exactly in the same condition as it was when of purchased. That is, new, unworn, unwashed, unused.
• It is not a product that was bought with a discount or offer and its discount price is mentioned in our website or is included in the category “Offers”.
• It is not a “special order” product, i.e. a product that was manufactured by our company or one of our partners, exclusively for the specific customer.
Such products are considered chocolates, anything that includes a perishable product (edible) sweets, cookies, etc., as well as products that have undergone any change from their original form at the request of the customer (clothes, shoes to order, etc.)
The changed products are shipped only after the returned products are received and subjected to quality control. Refunds are made within 3 working days.
Shipping method and delivery costs in case of change – return of products.
• In case of an incorrect shipment of a product, the shipping costs are borne by our company.
• In case of product change-return, the customer is charged the shipping costs.
• In case the change-return product does not meet the above conditions of the paragraph “Exchange – return of products”, the parcel will be returned to the sender at his expense.
- The delivery costs of the products that are returned completely without change are borne by the customer. For this reason we advise you:
• Use a recognized postal service to return or change your purchase.
• Carefully pack the product in a larger box so that it is protected during shipment.
• In no case is our company responsible for loss, delay, theft or mismanagement of the parcel sent by the customer for change – product return.
• In no case is the return or change product, accepted in cash on delivery to our company accepted.
• All products must be sent to the headquarters of our company.
Any dispute, disagreement or claim arising from the operation of our Online Store or from the concluded contracts for the purchase-sale of products and services, will be governed by Greek Law and the Courts of Thessaloniki will be responsible for resolving them.
Online Dispute Resolution
At the same time, our company accepts and adopts Directive 2013/11 / EΚ, which was incorporated in Greece with ΚΥΑ 70330/2015, the possibility of electronic consumer dispute resolution is now provided with the Alternative Dispute Resolution procedure (ADR) in the whole European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
For Greece, the competent body is the Independent Authority “Consumer Ombudsman”.
Statement of disclaimer
Our company is not responsible for illegal use of a credit card by a non-holder, as long as its loss has not been declared to the bank, as it is the responsibility of the customer to keep his credit card. Our company and its partners make every effort for the good operation of the online store, without guaranteeing that its operations or servers will be uninterrupted or without any kind of error, etc.
Acceptance of terms
The User of the website www.rogoti.gr may visit it without revealing his identity and without providing any personal information without his explicit consent. Only during the process of completing an order, are the personal data of the user requested. They are collected exclusively for the safe and efficient completion of each transaction and are not disclosed to third parties, except for the existence of specific conditions that allow or impose by law or the basis of a court decision, the disclosure of the personal data of Users, which have been collected at any stage.
The newsletter is sent from the website of www.rogoti.gr only to the subscribers who have chosen to receive a newsletter and it is fully technically compatible with the mail sending regulations. Www… provides newsletter subscribers with the ability to unsubscribe from the recipient list. The e-mails of the newsletter subscribers are used exclusively for this purpose and for no other purpose. When a subscriber chooses to unsubscribe from the recipient lists, then his e-mail is permanently deleted. The newsletters that the public receives by subscribing to the mailing lists are the intellectual property of www.rogoti.gr and are therefore protected by the relevant provisions of Greek law and international conventions.
Intellectual Property Protection
The web design, the text, the photos, the comments etc, are the property of www.rogoti.gr and are protected against all in accordance with the applicable Legislative Provisions on Intellectual Property.
Security – Cookies – Links
For your safe navigation in the Store as well as for the security of your transactions, the Company takes every appropriate measure by adopting modern high quality security standards according to market trends, such as high levels of SSL (Secure Socket Layer) encryption technology that are activated during the input of sensitive personal data offering 256 bit encrypted communication. Please note that we do everything possible to protect your personal data and that the secure navigation in the Store as well as the protection of the password in your personal account is up to you.
In the Store it is possible to find links that lead to other websites, which are managed by third parties or which belong to third parties (natural or legal persons) not affiliated with the company or the store. In this case, it is clarified that the company and the store are not responsible for the content of these linked websites and their use by visitors / customers, as they are outside the store and outside the control of the company. The indication of these links does not imply a statement of the Company regarding the reliability, security and content of them, the services and products provided through them and their use is the sole responsibility of the visitors / customers. Therefore, for any problem that may arise during your browsing of these linked sites or in connection with your transactions with them, please contact directly their administrators, who are solely responsible for these sites.
For each of our species are usually mentioned:
Its dimensions and features as well as the unit price.
We try to have most of our products immediately available. In case of ordering an item, which is in short supply, the customer will be informed by phone and further consultation will be made for the placement of the order as a backorder or for its cancellation. (For more details, see Changes and Returns). All products come with the original manufacturer’s label